Help Center

Frequently Asked Questions

Everything you need to know about booking services, payments, subscriptions, and managing your account with AlFazzah.

General

5 questions

Booking

6 questions

Payment

6 questions

Service & Quality

6 questions

Account & Security

6 questions

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Frequently Asked Questions

General

1What is AlFazzah?

2Which cities do you currently serve?

3What services do you offer?

4Do you serve both homes and offices?

5Are your technicians employees or freelancers?

Booking

1How do I book a service?

2Can I book for the same day?

3How do I cancel or reschedule a booking?

4How is a technician assigned to my job?

5Can I book recurring services (subscriptions)?

6What are add-ons?

Payment

1What payment methods do you accept?

2How does the wallet work?

3When am I charged?

4Are there any hidden fees?

5How do invoices work?

6What is your refund policy?

Service & Quality

1What happens when the technician arrives?

2What if additional work is needed during the job?

3Do you provide a warranty on completed work?

4What if something gets damaged during the service?

5Do I need to provide tools or materials?

6Can I rate and review the service?

Account & Security

1How do I create an account?

2Can I save multiple addresses?

3How do I manage my saved payment methods?

4How do I view my booking history?

5Is my personal data secure?

6How do I contact support?

Still Have Questions?